Full-Time Teller
On-siteAuburn, Illinois, United States
Job Summary
Greet customers immediately upon entry and assist with financial transactions including inquiries about balances, statements, and general account information. Process deposits from night depository boxes and mailed deposits, handle checks and cash for deposit, and verify amounts while examining checks for endorsement. Use integrated teller and customer database software to verify customer information, answer questions about accounts, and process loan payments, savings bonds, and cashier's checks. Promptly answer, screen, and forward incoming phone calls, cross-sell bank products, and capture images on the NDP machine. Adhere to cash handling policies, dual control policies, and regulatory standards while maintaining a clear understanding of when to place holds on funds. Complete all training and online testing requirements as assigned.
Required Qualifications
- High school diploma or equivalent
- Proficiency in Microsoft Office (Word, Excel, Access, and Power Point)
- Ability to stand for up to eight hours
- Ability to hear, speak and/or signal people
- Ability to effectively communicate verbally, in writing, and in English
- Requires manual dexterity, typing, and the ability to count money and key in transactions
- Ability to lift and/or move up to 25 pounds
- Must be available Monday thru Friday during banking hours of operation and Saturday morning rotation
- Ability to stand for up to eight hours
- Requires bending, stooping or standing as necessary
- Requires the ability to hear, speak and/or signal people
- Effectively communicate verbally, in writing, and in English
- Requires manual dexterity, typing, and the ability to count money and key in transactions
- The employee may occasionally lift and/or move up to 25 pounds
Desired Qualifications
- Experience using Web Teller and check imaging software is a plus
- Previous customer service skills preferred
- Strong attention to detail
- Strong time management and organizational skills
- Ability to practice discretion and handle confidential information in a professional manner
- Ability to perform duties independently with limited direct supervision
- Problem Solving/Analysis skills
- Ability to communicate effectively with customers and coworkers
- Written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
- Ability to explain the benefits of bank products and services and answer customer questions regarding these products and services
- Knowledge of financial institution regulations
- Ability to multitask
- Strong professional integrity in compliance with company policy, and ethical and legal standards
- General knowledge of bank procedures and how they apply to other areas of the bank
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