Full-Time Teller I
$32,136–$40,165 year
On-siteLebanon, Pennsylvania, United States
EXPIREDLebanon, Pennsylvania, United StatesOn-siteFull Time$32,136–$40,165 yearMedium
Full TimeMedium
Job Summary
Process member financial requests, handle cash transactions, and manage account and loan servicing duties while adhering to compliance standards. Escort members through delivery channels including mobile deposit, online applications, and Interactive Teller Machines. Utilize a consultative sales approach to educate members on products and cross-sell appropriate services. Maintain accurate records via Synapsys and Lobby Tracker systems. This role operates in-branch at Lebanon Branch in Lebanon, PA, requiring standing and movement throughout the day with periodic travel to other branches.
Required Qualifications
- High school diploma or GED
- Up to 6 months of experience in customer-facing or transactional role
- Experience in cash handling
- Experience in retail
- Experience in sales
- Experience in customer service
- Demonstrating strong interpersonal skills
- Demonstrating strong communication skills
- Ability to lift to 25 lbs.
- Ability to open cabinets
- Ability to bend or stand
- 100% in branch work
- Ability to handle cash, including large amounts
- Ability to maintain accurate and precise transactional records
- Ability to effectively handle cash
- Ability to maintain member and employee confidentiality
- Knowledge and adherence of Federal and State compliance laws and regulations
- Knowledge and adherence of Belco's policies, procedures, safety standards
- Ability to maintain current knowledge of Federal and State compliance laws and regulations
- Ability to maintain current knowledge of Belco's policies, procedures, safety standards
- Ability to represent the credit union to its members and the public in a courteous, professional, and confident manner
- Ability to consistently act as part of a cohesive team
- Demonstrating excellent interpersonal skills
- Ability to participate in community and professional events
- Ability to embrace Belco's mission, vision, Behavioral Expectations, and Brand 'Belco Life'
- Ability to look for ways to improve processes that will improve the member's and/or team experience
- Ability to communicate ideas to Branch Management
- Ability to utilize a consultative sales approach
- Ability to educate members and potential members about Belco products and services
- Ability to cross-sell to match individual members' needs with appropriate products and services
- Ability to enhance the member relationship with the credit union
- Ability to assist members with preparing and compiling new member applications and information to open all account types
- Ability to assist members through various steps of the loan process for a member
- Ability to maintain current and accurate records of sales tracking results, via Synapsys and Lobby Tracker systems
- Ability to provide efficient, prompt and accurate service in handling and processing member financial and service requests
- Ability to positively contribute to the member experience by escorting members through appropriate delivery channels
- Ability to support the referrals and sales and service culture at Belco in every interaction with members and the public
Desired Qualifications
- Higher education
- More than 6 months of experience working in member service, lending, or call center department within a financial institution
- Broad knowledge of credit union functions
- In-depth knowledge of member compliance
- In-depth knowledge of banking regulations
- In-depth knowledge of financial technology
- In-depth knowledge of lending processes
- In-depth knowledge of member service
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