Full-Time Teller I
$32,136–$40,165 year
On-siteLancaster, Pennsylvania, United States
Job Summary
Process member financial and service requests efficiently while handling cash and maintaining precise transactional records. Escort members through delivery channels including mobile deposits, online applications, and Interactive Teller Machines. Assist with preparing new member applications and guiding members through loan processes under Branch Manager guidance. Utilize a consultative approach to educate members on products and cross-sell appropriate solutions. Maintain accurate sales tracking via Synapsys and Lobby Tracker systems while adhering to federal, state, and internal compliance standards. Represent the credit union professionally in a 100% in-branch environment requiring standing and lifting up to 25 lbs. Participate in community events and contribute ideas to improve member and team experiences.
Required Qualifications
- High school diploma or GED
- Up to 6 months of experience in customer-facing or transactional role
- Experience in cash handling
- Experience in retail
- Experience in sales
- Experience in customer service
- Demonstrating strong interpersonal skills
- Demonstrating strong communication skills
- Ability to lift 25 lbs.
- Ability to open cabinets
- Ability to bend or stand
- 100% in branch work
- Ability to handle cash, including large amounts
- Ability to maintain accurate and precise transactional records
- Ability to effectively handle cash
- Ability to maintain member and employee confidentiality
- Ability to maintain current knowledge and adherence of Federal and State compliance laws and regulations
- Ability to maintain current knowledge and adherence of Belco's policies, procedures, safety standards
- Ability to consistently act as part of a cohesive team
- Excellent interpersonal skills
- Ability to represent the credit union to its members and the public in a courteous, professional, and confident manner
Desired Qualifications
- Higher education
- More than 6 months of experience working in member service
- Experience working in lending
- Experience working in a call center department
- Experience within a financial institution
- Broad knowledge of credit union functions
- In-depth knowledge of member compliance
- In-depth knowledge of banking regulations
- In-depth knowledge of financial technology
- In-depth knowledge of lending processes
- In-depth knowledge of member service
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