Full-Time Telesales Openings (Immediately Hiring)
$29,120–$29,120 year
On-siteKilleen, Texas, United States
Job Summary
Make outbound and handle inbound calls with professionalism and courtesy, using training resources to answer questions and sell relevant products or services. Listen actively to understand customer needs and resolve issues effectively, while researching systems to locate missing information and collaborating with internal teams. Manage customer accounts and process orders accurately using company systems, following scripts, policies, and compliance guidelines. Maintain accurate records and protect customer data, escalating complex issues to appropriate team members. Attend training sessions and team meetings to stay current on updates, meeting attendance, punctuality, and performance expectations.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
- Familiarity with Windows operating systems
- Highly reliable with strong attendance and punctuality
- Skilled in troubleshooting, conflict resolution, and customer service
- Empathetic, responsive, and solution-oriented
- Ability to multitask, stay focused, and self-manage
- Team-oriented with strong interpersonal skills
- Comfortable in a fast-paced, evolving environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must be able to sit/stand for long periods while using a computer and telephone headset
- Must be able to operate a computer and other office equipment, including a phone, copier, and printer
- Must be able to move about the office to accomplish tasks
- Must be able to reach in any direction
- Must be able to raise or lower objects
- Must be able to move objects from place to place
- Must be able to hold onto objects
- Must be able to move or exert force up to forty
Desired Qualifications
- 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center
- Experience in state or federal work environments
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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