Full- Time Shift Lead - Colorado Springs, CO
On-siteCo, Republic of Guinea-Bissau
Job Summary
Lead the shift experience by cultivating Dutch Bros atmosphere standards and ensuring Broistas meet all expectations. Model drink and operational fundamentals to execute training, covering all aspects of the Manifesto while solving problems on shift. Manage the team by preparing crew for specials, maintaining energy, and supporting inventory management, bank deposits, and cleanliness standards. Communicate wins and improvement opportunities to Shop Leaders, assist with Quality Assurance inspections, and adhere to all policies in the Shift Lead Field Guide. Requires 32+ hours per week in a flexible schedule including mornings, evenings, and weekends.
Required Qualifications
- No disciplinary action for the past 90 days
- Successfully completed the most recent flowcheck (90% score or better) and on time
- Ability to complete, pass and maintain mandatory certificates, training, and knowledge tests under the Dutch Bros required standards for company policies and federal, state, and/or local regulations
- A prerequisite to employment is to obtain and maintain a Food Handler Permit/Certification as required based on state/local regulations
- Availability to work a minimum of 32 hours per week
- Availability to work a flexible, ever-changing schedule that may include early mornings, evenings, and weekends
- Must be able to work shift lead shifts
- Must be present at shop meetings
- Must be present at culture building events
- Must demonstrate all Broista Levels of Leadership expectations (anchors and level-up arrows)
- Excellent emotional intelligence
- Great understanding of people
- Unshakeable attitude
- Resilience
- Optimism
- Constant clarity of vision at near and/or far distances
- Constant cash handling requiring mental math
- Constant talking, expressing, or exchanging ideas by means of verbal communication
- Constant standing/walking, up to 10 hours at a time
- Occasional stooping, kneeling, or crawling
- Occasional pushing, pulling, lifting, or carrying up to 65 lbs
- Possible exposure to extreme heat and/or cold temperatures
- Occasional ascending or descending on ladders and ramps
- Frequent, continual, intermittent flexing, or rotation of the wrist(s) and spine
- Constantly receiving detailed information through oral communication
Desired Qualifications
- 6 months of Broista experience at Dutch Bros preferred
- If you like wild growth and working in a unique and fun environment, surrounded by positive community
- Wanting more for yourself and for others
- Going above and beyond your own perceived capabilities
- Being a master at the craft
- Having high emotional intelligence and a great understanding of people
- Keeping a mindset and heart to be a student of the game
- Have an attitude that is unshakeable
- Be resilient and optimistic
- Be so strong that nothing can disturb your peace of mind
- Be a good role model
- Know your resources
- Adhere to all company policies and procedures as laid out in the Shift Lead Field Guide and Employee Handbook
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