Full Time PSS

Function as a member of the administration team and complete front-end tasks to ensure smooth day-to-day operations in the Brown University Health physician practice. Duties include answering calls and routing messages, providing routine information and limited medical guidance, delivering high levels of customer service to patients, creating patient cases in EPIC, scheduling appointments and tests, registering patients and verifying demographics and insurance information, performing insurance eligibility checks and collecting co-pays, following scheduling notes, authorizations, and referrals as needed, conducting outreach for quality measures, handling EMR data entry, managing supplies, and supporting revenue-cycle activities. Requires ability to work independently, maintain patient confidentiality, and adhere to organizational values (Compassion, Accountability, Respect, Excellence).