Full-Time ORD Customer Service Airport Agent
On-siteChicago, Illinois, United States
Job Summary
Greet passengers and provide a seamless check-in and ticketing experience using reservation software to rebook itineraries, issue boarding passes, and collect fees. Resolve flight interruption issues in accordance with company policies while collaborating with internal teams to ensure accurate information processing and timely flight departures. Track baggage location and handle passenger questions in the Baggage Service Office as needed. Maintain accurate passenger information and communicate trip details clearly. Work rotating shifts including days, overnights, weekends, and holidays, with flexibility to work additional hours when operationally necessary.
Required Qualifications
- Minimum age: 18
- High school diploma, GED, or international equivalent
- Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role.
- Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off
- Flexible to work additional hours with short notice when operationally necessary
- Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
- Must be customer focused, detail oriented, and interested about the airline industry
- Able to communicate in a clear, polite, and friendly manner
- Must be comfortable working with computers and ability to learn new computer programs
- Must be able to read, write, fluently speak, and understand the English language
- Authorized to work in the United States without sponsorship
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