Full-Time or Part-Time CSR - Bay Beach Veterinary Hospital
On-siteVirginia Beach, Virginia, United States
Job Summary
Greet clients and patients warmly while completing check-ins and check-outs, serving as a liaison to communicate real-time patient status. Manage client communications via phone, email, and mail, including follow-ups and thank-you messages. Schedule, confirm, and forward appointments, triaging patients based on urgency. Maintain accurate patient records, fill prescriptions, and assist with over-the-counter product sales. Handle sensitive situations with tact, process payments and refunds, and perform cash reconciliation. Support the veterinary team with administrative tasks and maintain a clean, safe hospital environment. Participate in opening, closing, and weekend duties as assigned.
Required Qualifications
- High school diploma or equivalent
- Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools
- Accurate data entry and record-keeping skills
- Able to perform basic math for cash handling, billing, and appointment management
- Manual dexterity required for typing, filing, and handling patients or supplies
- Strong written and verbal communication skills
- Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations
- Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds
- Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday
- Professional, neat appearance consistent with hospital standards
- Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open
Desired Qualifications
- Previous experience working with animals
- Veterinary or animal care background
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