Full time Night Audit
$31,200–$35,360 year
On-siteChesapeake, Virginia, United States
Job Summary
Conduct total desk operations from 11:00pm to 7:00am, handling guest check-ins, checkouts, and general services like cashing checks and answering inquiries. Verify GTD no-shows, manage walk-in guest reports, and ensure the Property Management System is backed up nightly. Post room and food & beverage charges, compute guest bills, and handle payment collections following cash procedures. Complete daily revenue reports, same-day selling strategies, AM housekeeping status reports, and newly vacated rooms reports. Receive and transmit guest mail, phone, and written messages, while addressing guest complaints and unusual events. Prepare morning shift handovers, including taxes and advance deposits, and clean lobby areas after hours.
Required Qualifications
- Prior Front Desk Experience
- Must be able to work a flexible schedule which includes evenings, weekends and holidays
- Good command of the English language and be able to read, write and speak English fluently
- Solid computer skills to include core Microsoft applications and any additional brand specific applications as needed
- Sold math skills
- Ability to lead, train, and motivate team members
- Strong communication and problem solving skills
- Solid relationship-building skills, people focused, highly organized and guest centric
- Reliable transportation
Desired Qualifications
- High School Diploma and some college preferred
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