Full-Time Guest Services Host
$36,400,000–$37,440,000 year
On-siteRochester, New York, United States
Job Summary
Greet, welcome, and interact with museum guests of all ages, anticipating and responding quickly to their questions, concerns, and expectations. Resolve guest complaints effectively using service recovery techniques while maintaining dignity and respect. Operate, monitor, and communicate via a two-way radio connecting guest services, security, and environmental teams. Clearly communicate ropes course processes, including pricing, safety requirements, and harnessing protocols, then safely guide guests over obstacles exceeding 30 feet. Assist with opening activities, daily inspections, and cleaning gallery spaces as assigned. Provide assistance to guests seeking directions or lost visitors, and switch assignments frequently throughout the day with little notice. Work weekends, holidays, and extended schedules during peak periods, early openings, and after-hours events.
Required Qualifications
- Open availability to work any day of the week including the willingness to work Fridays and Saturdays until 8 p.m. as well as holidays.
- High school diploma, GED, or CDOS.
- Ability to be successfully trained to work competently in all exhibit spaces as well as the admissions area and/ or ropes course.
- Candidates must be willing to be trained and work at the ropes course.
- Demonstrated ability to work collaboratively and cooperatively in a team environment.
- Must consent to and pass a reference check, drug screen and criminal background check.
Desired Qualifications
- Prior guest services experience in a fast-paced entertainment venue is a plus.
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