Full - Time Guest Service Agent | Doubletree by Hilton DFW Airport North, Irving, Tx
On-siteIrving, Texas, United States
Job Summary
Manage the front desk as the primary face of the hotel, handling check-ins and check-outs while ensuring guests receive excellent service from arrival to departure. Communicate clearly with guests and team members to fulfill requests in a timely manner, even under pressure, while responsibly handling cash and using property management systems for technical tasks. Share local knowledge regarding restaurants, entertainment, and sporting events to create a warm environment. Work in a fast-paced setting requiring flexibility for varying schedules, including nights, weekends, and holidays, with physical demands involving standing, walking, and lifting up to 50 pounds.
Required Qualifications
- High School diploma (or equivalent)
- Three to six months of related experience
- Must be a people-person
- Must be able to accommodate varying schedules including nights, weekends and holidays
- Must be able to carry/lift up to 50 pounds
- Must be able to walk, bending/twisting, climbing stairs
Desired Qualifications
- Excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events
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