Full- Time Greeter
On-siteFarmington, Utah, United States
Job Summary
Greet all customers as they enter the store in a friendly and outgoing manner, actively promoting programs including CLUB Membership, VOC, and In-Store Pickup. Handle merchandise with care, provide information and direction, and distribute promotional materials to support special events. Check in customer merchandise for returns, verify Vendor representatives against the visitor log, and control visitor badges. Remain aware of store events and sales, ensuring the entryway and surrounding work area stay clean, tidy, and safe. Assist in the facilitation of firearm check-ins by notifying designated Outfitters, while never accepting or handling firearms yourself. Maintain a professional image adhering to dress code guidelines with visible name badges, appropriate apparel, and welcoming body language.
Required Qualifications
- High School Diploma or Equivalent
- Excellent organization skills and attention to details
- Experience in a customer service environment
- Excellent verbal and written communication skills
- Adaptability to new processes and procedures
- Excellent self-motivation and initiative while unsupervised
- Must be able to lift up to 50 pounds
- Must be able to lift objects up to 20 pounds
- Must be able to occasionally move and lift objects up to 100 pounds or more
- Must be able to work in low or high temperatures
- Must be able to work in outdoor elements such as precipitation and wind
- Must be able to work in noisy environments
- Must be able to regularly walk and stand
- Must be able to occasionally perform computer work
- Must be able to constantly communicate with others to exchange information
- Must be able to constantly repeat motions that may include the wrists, hands and/or fingers
- Must be able to perform tasks and duties under general supervision
- Must be able to choose from limited alternatives to resolve problems
- Must be able to make recommendations to work procedures, policies, and practices
- Must adhere to dress code guidelines with a green logo shirt for Bass Pro Shops or tan logo shirt for Cabela's
- Must have a name badge visible
- Must have appropriate apparel/footwear that meets dress code guidelines
- Must have a smile, eye contact, and welcoming body language
- Must be able to check in all customers' merchandise for return
- Must be able to check in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges
- Must be able to inform customers of details of events, sales, or promotions
- Must be able to provide customers with promotional materials to support special events
- Must be able to ensure entryway and surrounding work area remain clean, tidy, and safe for customers and Outfitters
- Must be able to assist facilitation of customer check-in of all firearms/weapons by notifying the appropriate trained and designated Outfitter to complete the guest check-in per company SOP
- Must be able to greet all customers as they enter the store in a friendly and outgoing manner
- Must be able to actively promote programs including but not limited to CLUB Membership (US only), VOC and In-Store Pickup
- Must be able to handle merchandise with care
- Must be able to provide information and direction to customers
- Must be able to distribute promotional materials
- Must be able to perform various Customer Service activities
- Must be able to provide an over the top customer service experience for every guest
- Must be able to ensure that our customers feel welcomed and appreciated
- Must be able to model our brand standard for customer service by presenting a professional image
- Must be able to perform front-end tasking to support business needs
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