Full Time - Fulfillment Team Lead - Opening
On-site · Farmington, New Mexico, United States
Job Summary
Fulfillment Team Lead drives service excellence in picking, staging, and order validation across multiple order types (Pickup, Install, Delivery, Same Day / Gig, Curbside) and partners with Pro Sales to ensure Pro Call Ahead Orders are prepared. Responsibilities include responding to customer and associate questions, resolving issues, balancing service with administrative and maintenance tasks, using the Orders App to fulfill orders, supporting inventory accuracy and compliance (SIMS), conducting safety checks, and maintaining powered equipment certification (Counterbalance Forklift, Order Picker, Narrow Aisle Reach Truck). Additional duties include scheduling, coverage, and communicating fulfillment priorities with leadership; safety and maintenance standards must be enforced. Required qualifications include a high school diploma or GED (or equivalent experience), 6 months of computer experience, 1 year of retail customer service, and certification for the listed powered equipment (or the ability to obtain it). Preferred qualifications include experience with retail technology, prior Lowe’s store experience, administrative/invoice processing experience, and supervisory or customer service experience in a home improvement environment.
Required Qualifications
- High school diploma or GED or equivalent years of experience
- 6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information
- 1 Year of Retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
- Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role.
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