Full Time - Fulfillment Team Lead - Opening
On-site · Austin, Texas, United States
Job Summary
Lead Lowe’s fulfillment team to ensure accurate picking, staging, and order validation across Pickup, Install, Delivery, Same Day, and Curbside. Collaborate with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged; resolve escalated customer issues and operational challenges quickly. Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation; ensure fulfillment areas are safe, organized, and compliant through daily checks and maintenance. Operate and maintain certification for powered equipment (Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck) and follow safety requirements. Assist with scheduling, coverage, and communication of fulfillment priorities, partnering with leadership and MOD as needed. Preferred and required qualifications include supervisory experience, retail technology familiarity, and prior customer service or product fulfillment experience in home improvement retail. This role is based in Austin, TX with in-person responsibilities at the store’s fulfillment area.
Required Qualifications
- High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
- 6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information
- 1 Year of Retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
- Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.