Full Time - Fulfillment Team Lead - Opening
$36,400–$37,856 year
On-siteBremerton, Washington, United States
Job Summary
Coach and model service excellence through accurate picking, staging, and order validation while responding to customer and associate questions. Balance service, administrative, and maintenance tasks using the Orders App to fulfill all order types including Pickup, Install, Delivery, Same Day, and Curbside. Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged, and resolve escalated customer issues and operational challenges quickly. Support inventory accuracy, SIMS compliance, and shrink reduction through audits, ensuring fulfillment areas remain safe and compliant with daily checks. Operate and maintain certification for powered equipment including Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck. Assist with scheduling, coverage, and communication of fulfillment priorities, partnering with leadership and MOD as needed.
Required Qualifications
- High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
- 6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information
- 1 Year of Retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
- Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role
- Counterbalance Forklift certification
- Narrow Aisle Reach Truck certification
- Order Picker certification
Desired Qualifications
- 6 Months of Experience using common retail technology, such as smart phones and tablets
- 6 Months of Experience working in any department at a Lowe's retail store
- 6 Months of Experience in an administrative role processing and filing paperwork including invoices
- 1 Year of Supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees
- 1 Year of Experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden)
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