Full Time - Fulfillment Team Lead - Day
$37,440–$42,016 year
On-site · Kahului, Hawaii, United States
Job Summary
Lead fulfillment team in picking, staging, and order validation across Pickup, Install, Delivery, Same Day, and Curbside. Coach and model service excellence, respond to customer and associate questions, resolve issues, and escalate when needed. Balance service, administrative, and maintenance tasks with fulfillment responsibilities. Use the Orders App to pick, stage, and fulfill all order types. Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged. Maintain inventory accuracy, SIMS compliance, and shrink reduction through audits and validation. Ensure fulfillment areas remain safe, organized, and compliant by daily checks and safety/maintenance standards. Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and obtain certification if not already certified. May be assigned other duties to support business needs.
Required Qualifications
- High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
- 6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information
- 1 Year of Retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
- Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role.
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