Full Time - Fulfillment Team Lead - Day
On-siteRuston, Louisiana, United States
Job Summary
Coach and model service excellence through accurate picking, staging, and order validation using the Orders App for Pickup, Install, Delivery, Same Day, and Curbside orders. Resolve escalated customer issues and operational challenges quickly, while balancing administrative tasks with fulfillment responsibilities. Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged, and support inventory accuracy and shrink reduction through audits. Conduct daily safety checks to maintain organized, compliant fulfillment areas and operate certified powered equipment including Counterbalance Forklifts, Order Pickers, and Narrow Aisle Reach Trucks. Assist with scheduling, coverage, and communication of fulfillment priorities with leadership and MOD.
Required Qualifications
- High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
- 6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information
- 1 Year of Retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
- Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role
- Counterbalance Forklift certification
- Order Picker certification
- Narrow Aisle Reach Truck certification
Desired Qualifications
- 6 Months of Experience using common retail technology, such as smart phones and tablets
- 6 Months of Experience working in any department at a Lowe's retail store
- 6 Months of Experience in an administrative role processing and filing paperwork including invoices
- 1 Year of Supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees
- 1 Year of Experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden)
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