Full Time Front Desk Supervisor - $17hr

Job Summary

Required Qualifications

• •Front desk experience
• •At least 2 to 3 years of progressive experience in a hotel or a related field
• •High School diploma or equivalent
• •Valid driver's license for the applicable state
• •Ability to convey information and ideas clearly
• •Ability to evaluate and select among alternative courses of action quickly and accurately
• •Ability to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results
• •Ability to show initiative in job performance including anticipating what needs to be done before it becomes a necessity
• •Ability to maintain composure and objectivity under pressure
• •Ability to be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
• •Ability to assimilate complex information data etc from disparate sources and consider adjust or modify to meet the constraints of the particular need
• •Ability to be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests
• •Ability to work with and understand financial information and data and basic arithmetic functions
• •Ability to maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel
• •Ability to maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working
• •Ability to comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations
• •Ability to maintain a friendly and warm demeanor at all times
• •Ability to set the standard for guest relations at the Front Desk
• •Ability to obtain all necessary information when taking room reservations
• •Ability to monitor all V.I.P. and special guest requests
• •Ability to review Front Office log and Trace File daily
• •Ability to fully comprehend and execute all relevant phases of the front desk computer system
• •Ability to ensure logging and delivery of all messages packages and mail in a timely and professional manner
• •Ability to be aware of all rates packages and promotions currently underway
• •Ability to be familiar with all in-house groups
• •Ability to be aware of all closed out and restricted dates
• •Ability to follow and enforce all Aimbridge Hospitality hotel credit policies
• •Ability to perform all duties of Front Desk Agent
• •Ability to complete and ensure that a proper bucket check room rate verification report and housekeeping report have been accurately done and filed
• •Ability to maintain proper operation of the P.B.X. console and ensure that all Aimbridge Hospitality standards are met
• •Ability to establish and maintain good communications and teamwork with fellow associates and other departments within the hotel
• •Ability to have knowledge of and assist in all emergency procedures as required
• •Ability to oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner
• •Ability to be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner
• •Ability to ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates
• •Ability to ensure the maximization of room revenue through Rooms Merchandising
• •Ability to answer all guest inquiries in a timely and professional nature
• •Ability to be involved in departmental meeting planning and execution
• •Ability to help maintain productivity levels at or above budgeted standards
• •Ability to perform any other duty as required by management
• •Ability to assist in training of new hires and current associates on a regular basis
• •Ability to attend meetings as required by management

Desired Qualifications

• •Marriott experience
• •College course work in related field
• •Previous supervisory responsibility