Full Time Floor Leader - Penn Square Mall
$34,320–$34,320 year
On-siteOklahoma City, Oklahoma, United States
Job Summary
Drive sales and lead a team of sales associates on the shop floor by utilizing StoreForce dashboard results for coaching, adjusting shop floor structure, and exceeding daily goals. Manage cash handling, including opening/closing registers, reconciling drawers, preparing nightly deposits, and taking deposits to the bank as required. Train and coach Sales Ambassadors on sales techniques and product knowledge while maintaining a clean, organized store through visual merchandising and inventory best practices. Ensure store compliance with company standards for health and safety, respectful workplace, and opening/closing procedures. Monitor employee breaks and attendance to promote a healthy work environment. Foster a culture of diversity, equity, inclusion, and belonging by encouraging open communication and valuing unique contributions. Work evenings, weekends, and holidays to support store needs.
Required Qualifications
- Minimum 1 year of experience in customer service and sales
- Minimum 1 year of experience in cash handling and opening/closing procedures
- Minimum 1 year of experience in supervisory experience involving coaching, feedback, and training
- Minimum 1 year of experience in problem-solving issues related to customer service in day-to-day operations
- Minimum 1 year of experience in a fast-paced team environment
- Knowledge and passion for skincare, natural beauty, and ethical business
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
Desired Qualifications
- Experience with consultation-based customer service models
- Experience analyzing sales metrics
- Experience working in skincare or cosmetics
- Experience in cross cultural collaboration and DEIB or social justice training
- Fluency in Spanish, French or other languages
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