Full Time Floor Leader - Mall of America
$36,608–$36,608 year
On-siteBloomington, Minnesota, United States
Job Summary
Drive sales and lead a team of sales associates on the shop floor by providing coaching based on StoreForce dashboard results and adjusting shop floor structure to meet goals. Manage cash handling, including opening/closing registers, reconciling drawers, and preparing nightly deposits, while maintaining a clean, organized store and ensuring staff compliance with policies. Train peers on sales techniques and product knowledge, monitor employee breaks and attendance, and lead by example in punctuality and DEIB. Foster a culture of excellence through product demonstrations and brand education on ethical business values.
Required Qualifications
- Minimum 1 year of experience in customer service and sales
- Minimum 1 year of experience in cash handling and opening/closing procedures
- Minimum 1 year of experience in supervisory experience involving coaching, feedback, and training
- Minimum 1 year of experience in problem-solving issues related to customer service in day-to-day operations
- Minimum 1 year of experience in a fast-paced team environment
- Knowledge and passion for skincare, natural beauty, and ethical business
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
Desired Qualifications
- Experience with consultation-based customer service models
- Experience analyzing sales metrics
- Experience working in skincare or cosmetics
- Experience in cross cultural collaboration and DEIB or social justice training
- Fluency in Spanish, French or other languages
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