Full-Time Floating Customer Service Associate
On-siteOnawa, Iowa, United States
Job Summary
Conduct general teller functions including cashing checks, taking deposits, balancing daily transactions and cash drawers, and verifying cash totals. Run proofs, balance ATM machines, and assist in opening deposit accounts. Sell and promote bank services to enhance the bank's community image while maintaining confidentiality on all banking matters. Recognize irregular or suspicious transactions and determine requests for confidential information. Work independently and collaborate within the team to complete tasks effectively, adhering to all bank policies and procedures. Maintain a friendly, courteous demeanor with customers and co-workers. Schedule runs Monday through Thursday 8:00am to 4:00pm and Friday 8:00am to 5:30pm, with Wednesdays in Moorhead. Satisfactory background check including credit history required.
Required Qualifications
- High school diploma or general education degree (GED)
- 1 - 2 years related experience and/or training
- Strong reading, writing, and verbal skills
- Ability to count, add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to calculate figures and amounts such as interest and percentages
- Comprehend and understand bank operations, policies (manuals), and procedures
- Ability to recognize irregular or suspicious transactions
- Ability to determine whether or not requests for confidential information should be granted or refused
- Ability to work independently and collaborate within a team to complete tasks effectively and efficiently by building and nurturing strong relationships with other UBI team members
- Interpersonal skills to deal with customers and co-workers in a friendly, courteous manner
- Particularly detail-oriented to ensure accuracy of transactions
- Familiarity with standard office equipment such as calculators and typewriters
- Computer skills in word processing, spreadsheet and database software to generate correspondence and reports
- Basic understanding of debits and credits
- Satisfactory background check including credit history
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