Full-time Customer Support Representative

Oversee general office management functions, including all reception activities such as telephone answering, appointment scheduling, and initial client file setup. Maintain accurate accounting of site petty cash, reconcile accounts receivable, and communicate directly with insurance companies to establish eligibility. Manage inventory for office supplies, conduct daily statistical recording of client contacts, and monitor safety hazards. Perform intake activities for clients presenting at the window, verify information, and maintain updated ROIs for efficient billing. Train Customer Support Representatives and act as a liaison with the Finance Office. Adhere to federal and state confidentiality laws regarding HIPAA and CFR42.