Full-Time Customer Service Representative (Urgently Hiring)
RemoteUnited States
United StatesRemoteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Assist customers by phone, email, or chat and respond to inquiries accurately and efficiently. Resolve concerns with professionalism and empathy while maintaining detailed records and processing requests according to established procedures. Collaborate with internal teams to address issues and meet quality and productivity goals. Work in a fast-paced environment using a computer and telephone headset, with occasional movement to operate office equipment. Complete a full application including screening questions and a pre-employment test to be considered.
Required Qualifications
- Must be 18 years or older
- High school diploma or GED required
- Fluent in English
- Strong verbal and written communication skills
- Excellent problem-solving and active listening abilities
- Ability to multitask and work in a fast-paced environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Previous customer service experience
- Previous outbound sales experience
- Call center sales experience
- Experience meeting sales quotas
- CRM software experience
- Upselling or cross-selling experience
- Bilingual or multilingual skills
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