Full-Time Customer Service Representative
$22,880–$31,200 year
On-siteSavannah, Georgia, United States
Job Summary
Handle inbound and outbound customer contacts while listening to concerns, identifying needs, and providing accurate solutions. Research internal systems to locate information, accurately document claims and inquiries, and troubleshoot basic technical issues to strive for first-call resolution. Follow scripts and policies to protect customer confidentiality and escalate unresolved issues to managers. Maintain product knowledge through training sessions and meet attendance, reliability, and performance standards consistently. This entry-level role includes paid training for candidates with strong communication skills and a customer-first mindset.
Required Qualifications
- 18+ years old with a high school diploma or equivalent
- Strong English communication skills (oral and written)
- Typing speed of 20+ WPM with accuracy
- Experience with data entry, Windows PC applications, and Microsoft Office Suite
- Reliable wired high-speed internet (20 Mbps+ download)
- Highly reliable, punctual, and motivated with a strong work ethic
- Excellent organization, problem-solving, and conflict resolution skills
- Customer-first mindset: empathetic, patient, and responsive
- Ability to multi-task, self-manage, and stay focused in a fast-paced environment
- Team-oriented with strong interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year of experience in customer service, tech support, inside sales, back-office support, chat, or administrative roles
- Prior state or federal work experience
- Previous contact center experience
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Job offers are contingent on background/security investigation results
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