Full-Time Customer Service Representative
$27,248,000–$35,880,000 year
On-siteDallas, Texas, United States
Job Summary
Manage inbound and outbound customer contacts, listen to concerns, and provide accurate solutions while troubleshooting basic technical issues. Research internal systems to locate information, accurately document claims and inquiries, and strive for first-call resolution. Escalate unresolved issues to managers, protect customer confidentiality, and maintain product knowledge through regular training. Follow scripts and policies to professionally represent brands across healthcare, retail, and government sectors. This entry-level role includes paid training and requires strong communication skills, data entry proficiency, and reliable high-speed internet.
Required Qualifications
- 18+ years old with a high school diploma or equivalent
- Strong English communication skills (oral and written)
- Typing speed of 20+ WPM with accuracy
- Experience with data entry, Windows PC applications, and Microsoft Office Suite
- Reliable wired high-speed internet (20 Mbps+ download)
- Highly reliable, punctual, and motivated with a strong work ethic
- Excellent organization, problem-solving, and conflict resolution skills
- Customer-first mindset: empathetic, patient, and responsive
- Ability to multi-task, self-manage, and stay focused in a fast-paced environment
- Team-oriented with strong interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year of experience in customer service, tech support, inside sales, back-office support, chat, or administrative roles
- Prior state or federal work experience
- Previous contact center experience
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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