Full-Time Customer Care Openings (Immediately Hiring)
$22,880–$29,120 year
On-siteWichita, Kansas, United States
Wichita, Kansas, United StatesOn-siteFull Time$22,880–$29,120 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Handle inbound and outbound contacts to resolve technical issues, build customer relationships, and identify upsell opportunities. Troubleshoot problems, research systems to locate missing information, and coordinate with departments to ensure first-call resolution. Accurately document and process customer claims while following required scripts and policies. Escalate unresolved issues to management and attend training to stay current on systems and processes. This full-time, on-site role in Wichita, KS supports diverse client projects with comprehensive training provided.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening and background/security investigation
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