Full-Time Contact Center Representative- Pearland West (2)
On-sitePearland, Texas, United States
Job Summary
Answer member calls regarding account information, resolve questions, and provide accurate policy details with moderate supervision. Assist members with electronic communications, payment types, account access, remote deposits, bill pay, and Zelle via Glia and electronic media. Open new accounts, authorize collateral releases, adjust loan terms, and collect information for loan applications. Identify reportable transactions under the Bank Secuity Act, comply with federal regulations, and alert supervisors to suspicious activity. Work M-F 8:45am–6:00pm with alternating Saturdays 8:45am–12:15pm. Achieve or exceed established service goals.
Required Qualifications
- MUST be self-motivated
- ability to multi-task
- be a problem solver
- MUST be able to communicate clearly and concisely over the phone and in writing using electronic media (email, Glia, etc.)
- Must be dependable
- reliable
- trustworthy
- M-F 8:45am - 6:00pm and alternating Saturdays 8:45am - 12:15pm
Desired Qualifications
- Basic IT vocabulary is helpful
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