Full-Time Contact Agent
$37,440–$37,440 year
On-siteCorinth, Texas, United States
Job Summary
Handle inbound calls to process account transfers, loan payments, and cashier's checks. Open and close accounts, troubleshoot account issues, and answer member questions while balancing daily transactions to verify totals. Deliver professional service with empathy and accuracy, maintaining excellent communication and problem-solving abilities. This full-time role includes rotating Saturdays from 8:45am to 5:15pm Monday through Friday, and 8:45am to 12:15pm on Saturdays. A high school diploma or GED is required, with bilingual skills a plus. We offer a supportive environment with opportunities for professional growth and advancement.
Required Qualifications
- High School Diploma or GED certificate
- Phone/call center experience
- Excellent customer service skills
- Attention to detail
- Computer skills
- Excellent communication skills and willingness to assist others
- Professional appearance, dress, and attitude
- Good analytical and problem-solving abilities
- Ability to maintain an effective and efficient workflow
- Well organized and detail oriented
- Excellent organizational and time management skills
- Ability to operate related computer applications and business equipment
Desired Qualifications
- Bilingual a plus
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