Full time Branch Ambassador North Form Area

Hospitality-forward Branch Ambassador role at Capital One focuses on high-touch client experiences in banking, combining in-person customer service with digital tools education (mobile banking, remote deposit capture, contactless payments) and sales-oriented needs assessment. Responsibilities include executing high-volume cash transactions with accuracy, ensuring compliance with security and regulatory standards (BSA/AML), educating clients on digital tools, identifying customer goals, and guiding them to appropriate banking solutions while maintaining a welcoming, human-centric environment. The role emphasizes adaptability to a fluid, hybrid digital-physical service environment, strong communication, and a passion for helping customers thrive in an evolving financial landscape. Includes training, benefits, and a schedule that may include nights/weekends.