Full Time - Asset Protection Agent - Day
On-site · Knoxville, Tennessee, United States
Job Summary
Protect assets and reduce shrink by coaching associates on shrink awareness and theft deterrence; partner with AP leadership to identify theft trends and develop action plans; deliver SMART customer service and ensure associates have resources to do the same; maintain a safe, secure store by monitoring entrances/exits and high-risk areas; monitor activity via surveillance and reporting to detect theft, fraud, and policy violations; conduct external theft apprehensions and interviews; investigate and resolve criminal activity, maintain case files, and support law enforcement; assist internal investigations and provide evidence; validate store security measures (locks, gates, alarms) and respond to EAS/exit triggers; provide feedback on audits to minimize shrink and risk; respond to potentially violent situations safely; may have additional duties as needed.
Required Qualifications
- High School Diploma and 1-2 Years relevant work experience (e.g. security, retail investigations, loss prevention)
- Ability to stand, sit, and perform job duties for extended periods
- Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance
- Generally scheduled for 40 hours per week; additional hours may be required based on business needs
- Requires morning, afternoon, and evening availability on any day of the week
- National certified training program (e.g., Wicklander-Zuwalski or Reed training)
- Professional accreditation (e.g., APQ, APC) or equivalent experience
Desired Qualifications
- Associate degree preferred in Psychology, Criminal Justice, or related field
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