Full Stack Developer
RemotePhilippines
Job Summary
Design, develop, and implement solutions that enhance customer experience and operational efficiency. Translate business requirements into scalable, secure, and high-performance technical solutions. Implement and support changes to Cisco, Genesys, Zoom, and other CX platforms. Develop integrations between CX platforms, CRMs, and external systems via APIs and middleware. Troubleshoot complex technical issues, providing escalation support, and perform root cause analysis to ensure system reliability. Maintain accurate technical documentation and participate in Agile/Scrum ceremonies. This remote Full Stack Developer role requires AWS, Node.js, and Python expertise within a fast-paced BPO environment.
Required Qualifications
- AWS Development & DevOps expertise: Lambda, CDK, SDK, CloudFormation, CI/CD pipelines, Python, Node.js, TypeScript
- Demonstrated experience in a systems integrator or consultancy environment
- Strong skills in: NodeJS, Python, Java, HTML5, JavaScript, JSON, PowerShell
- Proven experience building and consuming APIs (REST, SOAP, Node-Express, etc.)
- Experience building custom Web Components for Salesforce Lightning, NetSuite, or similar
- Practical understanding of contact centre platforms (Genesys Cloud CX, Cisco Webex Contact Centre, Zoom Contact Centre, Amazon Connect)
- Experience with security and networking concepts including SSL/TLS certificates, firewalls, load balancers, VPNs, and SSO integration (SAML/OAuth)
- Familiarity with Windows Server, Linux environments, and cloud-hosted architectures
- Strong problem-solving and analytical thinking abilities
- Proven ability to deliver projects in a fast-paced, customer-facing environment
- Adaptable and eager to learn new technologies and platforms quickly
- Collaborative team player who also thrives with autonomy and accountability
- Excellent communication skills for working with technical and non-technical stakeholders
- Passion for innovation, continuous improvement, and delivering exceptional customer outcomes
- This is a remote position
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