Fulfilment Manager
On-site · Darwen, England, United Kingdom
Job Summary
Fulfilment Manager sought to lead the overnight warehouse operation, managing a dedicated night-shift team to ensure safe, accurate and on-time processing of customer orders in a high-volume B2B distribution environment. Responsibilities include labour planning and resource allocation, real-time workflow monitoring, overseeing replenishment and stock availability, driving accountability and operational excellence, acting as the on-site senior operational lead during night hours, ensuring compliance with health & safety procedures, supporting onboarding and development, and identifying opportunities to improve efficiency and service delivery. Requirements include proven night-shift management experience in warehouse/logistics, familiarity with B2B fulfilment or wholesale distribution, knowledge of replenishment processes and WMS/handheld technology, and strong coaching, decision-making and multi-task prioritisation skills.
Required Qualifications
- Previous management experience within a warehouse, logistics or fulfilment environment
- Proven experience leading night shift operations in a fast-paced, high-volume setting
- Experience within B2B fulfilment, wholesale distribution or a customer-focused logistics operation
- Strong understanding of warehouse replenishment processes, stock flow management and operational planning
- Sound knowledge of warehouse health and safety standards and compliance requirements
- Experience coaching, developing and managing employee performance
- Strong decision-making skills with the ability to respond quickly to operational challenges
- Working knowledge of warehouse management systems (WMS) and handheld scanning technology
- Excellent organisational skills with the ability to prioritise multiple tasks and deadlines
- A proactive leadership style with a focus on continuous improvement, accountability and team engagement
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