Fulfillment Operations Team Leader
$45,760–$49,920 year
On-siteSalisbury, North Carolina, United States
Job Summary
Lead fulfillment operations by planning daily workload, ensuring all orders are fulfilled to meet delivery and freshness standards, and driving sales growth. Manage a team of hourly members through interviewing, coaching, and evaluating talent while holding them accountable for guest experience commitments, safety protocols, and operational efficiency. Monitor financial and team metrics to identify gaps, resolve issues, and implement process improvements that support store profitability. Ensure compliance with food safety, security, and adult beverage laws while assisting with guest services like order pickup and drive-up operations. Work a variable schedule including nights, weekends, and holidays to support business priorities and maintain a culture of ethical conduct and inclusivity.
Required Qualifications
- High school diploma or equivalent
- Must be at least 18 years of age or older
- Previous retail experience preferred, but not required
- Lead and hold others accountable
- Learn and adapt to current technology needs
- Work independently and as part of a team
- Manage workload and prioritize tasks independently
- Welcoming and helpful attitude toward all guests and other team members
- Effective communication skills
- Access all areas of the building to respond to guest or team member issues
- Interpret instructions, reports and information
- Accurately handle cash register operations as needed
- Climb up and down ladders
- Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others
- Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
- Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary
Desired Qualifications
- High school diploma or equivalent
- Must be at least 18 years of age or older
- Previous retail experience preferred, but not required
- Lead and hold others accountable
- Learn and adapt to current technology needs
- Work independently and as part of a team
- Manage workload and prioritize tasks independently
- Welcoming and helpful attitude toward all guests and other team members
- Effective communication skills
- Access all areas of the building to respond to guest or team member issues
- Interpret instructions, reports and information
- Accurately handle cash register operations as needed
- Climb up and down ladders
- Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others
- Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
- Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary
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