FT Retail Banker Floating
On-siteMountain Home, Arkansas, United States
Job Summary
Process customer transactions in person, by mail, and via night deposits while verifying checks, identifying counterfeit currency, and reviewing transactions for accuracy. Maintain and balance cash drawers, manage coin and currency supplies, and assist with ATM and vault procedures. Complete Currency Transaction Reports and Suspicious Activity reports as needed, reporting concerns to the Bank Secrecy Act Officer. Open new accounts, set up direct deposits, and handle account updates, including name changes and maintenance issues. Promote bank products, resolve customer inquiries, and operate internal banking systems with proficiency in Outlook, Word, Excel, and the 10-key. Travel between branches within the designated market and attend retail training classes as assigned.
Required Qualifications
- High School Diploma or GED completion
- Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet
- Commitment to demonstrating First Security's Core 5 values
- Maintain a valid driver's license
- Reliable transportation
- Punctual attendance
- Ability to work on-site
- Ability to work occasional extended hours
- Ability to speak and hear well enough to carry on customer interactions
- Near/far visual acuity to identify customers, currency, and reading materials
- Ability to occasionally lift and move up to 25 pounds
- Ability to maintain attention to detail
- Ability to interact with customers/coworkers in a calm and patient manner
- Ability to use basic mathematical skills
- Ability to read and interpret documents
- Ability to draft routine written communications
Desired Qualifications
- 1 - 2 years post-secondary education
- Cash handling experience
- Customer service experience
- Relevant banking experience
- Professional experience
- Cross-training to perform retail banking specialist duties
- Opening new accounts
- Setting up direct deposits
- Retirement accounts
- Experience in additional retail services
- Building consumer and business customer profiles
- Processing debit card requests
- Handling debit card disputes
- Assisting customers with account updates
- Opening/Closing Accounts
- Obtaining training and becoming proficient in executing wire transfers
- Ordering checks
- Exchanging foreign currency
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