FT Guitar Technician (Luthier) Store 713

Perform maintenance and repair services on customer-owned instruments while assisting in the maintenance of specific store inventory. Complete warranty repair work and maintain store-owned gear as requested. Interact with customers to ensure a positive experience, handling service inquiries and resolving issues with genuine, knowledgeable communication. Identify opportunities to capitalize on sales and product knowledge, following through on work activities without being asked. Train learners on techniques and product information to ensure retention.