FT Customer Experience Manager
$29,120–$34,944 year
On-site · Sandusky, Ohio, United States
Job Summary
Lead front-end operations and omnichannel processes in a large-scale Michaels retail environment. Drive customer-centric service, manage and coach the customer experience team (sales floor and cashier) to meet KPIs, assist with onboarding and performance development, and oversee SOP compliance. Responsible for truck unloading, stocking, shrink and safety programs, cash reconciliation, RTV/ASN activities, and cross-training in Custom Framing. Serve as Manager on Duty (MOD), foster a positive, inclusive store culture, and deliver high-quality framing solutions when applicable while coordinating with Store Manager and leadership to meet business goals.
Required Qualifications
- Retail management experience preferred
- Ability to lead and develop a team
- Experience with front-end operations and omnichannel processes
- Cash handling and basic banking procedures
- Inventory and shrink/safety program knowledge
- Customer service excellence
- Ability to train and coach staff
- Flexibility with work hours including nights and weekends
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