FT Customer Experience Manager
On-site · Round Rock, Texas, United States
Round Rock, Texas, United StatesOn-siteFull TimeMid LevelNot SpecifiedLarge
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Large
Job Summary
Customer Experience Manager at Michaels overseeing front-end operations, omnichannel processes, and KPI-driven team leadership; lead and coach the customer experience team to deliver a friendly, brand-aligned shopping experience, manage SOP adherence, inventory and loss-prevention activities, and support store events and framing-related duties where applicable.
Required Qualifications
- Retail management experience preferred
- Ability to manage omnichannel processes
- Ability to lead and coach customer experience team
- Strong understanding of SOPs and company programs
- Ability to manage shrink and safety programs
- Experience in cash handling and inventory processes
- Customer-focused and positive leadership presence
- Flexibility to work nights, weekends, and early mornings
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