FT ATM/Debit Internet Banking Pro
On-siteSearcy, Arkansas, United States
Job Summary
Reconcile debit card and ATM activity, including balancing, transaction verification, and outage research. Process card disputes and unauthorized transaction claims in compliance with Reg-E, while managing compromised card alerts, reissues, and account updates. Assist the EBanking Department in maintaining electronic banking products, including online bill payment systems, and coordinate with internal teams and vendors to resolve issues. Deliver exceptional support by assisting customers and employees with inquiries and providing knowledgeable guidance on banking products and services. Serve as backup for all departmental roles, providing coverage during staff absences. Ensure full compliance with bank and departmental policies, audit standards, and regulatory requirements such as CIP and OFAC guidelines. Maintain records, prepare required reports, and operate computer software, scanners, and copiers to develop proficiency with internal banking systems. Perform additional duties as assigned by management.
Required Qualifications
- High School Diploma or GED completion by the end of your graduating year
- Excellent communication, interpersonal skills, and a customer service-oriented attitude
- Proficiency with Outlook, Word, Excel, typing, 10-key, and utilization of the internet
- Commitment to demonstrating First Security's Core 5 values with customers and coworkers
- Maintain reliable transportation
- Punctual attendance
- Ability to work on-site
- Ability to occasionally work extended hours
- Ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in person and over telecommunications
- Near/far visual acuity to identify customers, currency, and reading materials in printed or electronic formats
- Ability to occasionally lift and move up to 10 pounds
- Ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions
- Ability to interact with customers/coworkers in a calm and patient manner
- Ability to maintain confidentiality and professionalism in all situations
- Ability to use basic mathematical skills, including adding, subtracting, multiplying, and dividing numbers
- Ability to read and interpret documents
- Ability to draft routine written communications
Desired Qualifications
- Associate's and/or bachelor's degree related to business and/or finance
- 1-2 years of customer service, relevant banking, and/or professional experience
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