FST Level 3 (HSIJ and Wide Format)
$72,800–$81,120 year
On-siteLos Angeles, California, United States
Job Summary
Monitor critical accounts and analyze equipment performance to ensure quick problem resolution and maximize customer productivity. Install and remove systems, perform pre-installation assessments, and manage preventative maintenance schedules while tracking all time and activity through proper reporting procedures. Provide customer phone support, assist in sales demos, and coordinate part returns with the scheduler team. Communicate escalated issues to managers and attend training to advance to level 4. Weekend work and overtime are required for installations and service calls. This role supports the Business Innovation Division, the largest graphic distributor in the US, focusing on digital printing and production toner solutions.
Required Qualifications
- 5 or more years of field service experience with industry-related product lines
- High School diploma or GED equivalent
- Working knowledge of electronics or 2+ years field territory assigned experience
- Computer skills with emphasis on operating systems and hardware
- Possess necessary skills/attributes to include excellent communication skills (both verbal and written), working knowledge of Microsoft applications and outstanding customer service
- Ability to work with cross functional teams
- Strong analytical and research capabilities to evaluate opportunities and challenges and uncover new consumer insights
- Requires a valid state driver's license (Real ID compliant), and passport
- Must be able to do extensive traveling
- Weekend work and overtime required as needed for installations, service calls and training
Desired Qualifications
- Bachelor's Degree or equivalent experience and training
- Relevant experience with specific product line the position is targeting
- Outstanding communication, interpersonal and leadership skills
- Excellent organizational and time management skills
- Understand and embrace importance of communication and its role relative to the customer
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