Front Operations Patient Coordinator
$39,998–$50,315 year
On-siteSpringfield, Massachusetts, United States
Springfield, Massachusetts, United StatesOn-siteFull Time$39,998–$50,315 yearHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Coordinate patient intake, schedule appointments, and manage front office operations to ensure accurate data entry and timely patient reminders. Handle inquiries, verify eligibility, and process insurance information while maintaining confidentiality and a professional environment. Monitor waiting areas, manage telephone operations, and assist with bilingual interpretation as needed. Work independently across multiple facilities, including weekend rotations, with little to no notice. Maintain daily logs, prepare reports, and support staff with medical records management.
Required Qualifications
- High school diploma
- 1-2 years related experience
- Bilingual
- Articulate in conversational interpretation
- Ability to positively interact with patients, personnel, visitors and the general public
- Ability to show discretion in the handling of confidential information
- Ability to work independently, problem solve and make decisions when necessary
- Computer literate in basic word processing applications and data entry
- Friendly, reliable, and professional both in behavior and appearance
- Ability to establish and maintain effective working relationships with other employees, individuals seeking assistance and the general public
- Ability to use a computer
- Ability to work at a computer workstation
- Ability to view a CRT
- Ability to have some knowledge of a keyboard
- Ability to rotate with other front office personnel with little or no notice
- Ability to work between facilities
- Ability to cover later clinic hours
- Ability to work weekends
Desired Qualifications
- Previous experience in the medical field as a medical assistant, switchboard/call center/receptionist, medical records coordinator or insurance professional
- Knowledge of medical terminology
- Knowledge of Health Insurance Portability and Accountability Act (HIPAA)
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