Front Office Team Lead
$51,480–$51,480 year
On-siteIsla Vista, California, United States
Job Summary
Monitor daily front office workflows, including patient check-ins, scheduling, and phone coverage, while serving as a peer leader for Front Office Coordinators. Escalate operational concerns to leadership and champion consistency by modeling best practices and reinforcing standard operating procedures. Assist with onboarding new coordinators through informal training and provide real-time guidance on questions and issues. Collaborate with Operations to identify process gaps and support the rollout of new initiatives by sharing front office insights. Maintain compliance with company policies and regulatory standards while fostering a positive team culture. Full-time onsite role in Isla Vista.
Required Qualifications
- High school diploma or equivalent
- Experience with EMR/EHR or practice management systems
- Prior team lead or supervisory experience
- Strong leadership skills
- 2+ years of front office, administrative, customer service, or clerical experience
- Healthcare experience
- Demonstrated customer service experience
- Ability to exercise sound judgment
- Independent thinking
- Problem-solving skills
- Working knowledge of general administrative and clerical procedures
- Exceptional interpersonal skills
- Ability to build effective relationships with patients, clinicians, leadership, and peers
- Ability to influence, support, and guide others without direct authority
- Intermediate proficiency with Microsoft Office (Outlook, Excel, Word)
- Experience with multiline phone systems
- Accurate typing and data entry skill
- Strong oral and written communication skills
- High attention to detail
- Ability to prioritize and multitask
- Ability to work independently
- Ability to collaborate effectively within a team
- Full-time (40 hours/week) availability
- Onsite work in the Isla Vista office
Desired Qualifications
- Front office experience
- Administrative experience
- Customer service experience
- Clerical experience
- Healthcare experience
- Leadership skills
- Customer service experience
- Ability to exercise sound judgment
- Independent thinking
- Problem-solving skills
- Working knowledge of general administrative and clerical procedures
- Exceptional interpersonal skills
- Ability to build effective relationships with patients, clinicians, leadership, and peers
- Ability to influence, support, and guide others without direct authority
- Intermediate proficiency with Microsoft Office (Outlook, Excel, Word)
- Experience with multiline phone systems
- Accurate typing and data entry skill
- Strong oral and written communication skills
- High attention to detail
- Ability to prioritize and multitask
- Ability to work independently
- Ability to collaborate effectively within a team
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