Front Office - Switchboard Operator

Front Office - Switchboard Agent (Royal Service Agent) at Fairmont Banff Springs in Banff, AB. As the first point of contact for guests, you will process external and internal calls, direct inquiries, handle guest requests and complaints, and ensure follow-up per hotel standards. You’ll maintain knowledge of hotel departments (Housekeeping, Maintenance, Resort Activities, Guests Services, Food & Beverage), keep accurate records of guest calls for data integrity, and be familiar with the hotel’s emergency procedures. The role emphasizes problem-solving, communication, and relationship-building to enhance guest experiences; English fluency is required with additional languages a plus. Prior experience with Opera or a related system is considered an asset. The official title is Royal Service Agent and the starting hourly rate is $20.18 with increases over time; full benefits are provided for full-time permanent status employees. Visa eligibility to work in Canada is required. Vacancies mention on-site subsidized staff accommodation and various benefits. Accommodations during application process available upon request.