Front Office Supervisor
On-siteMidway Santa Rosa County, Florida, United States or Midway, Utah, United States
Job Summary
Supervise Front Desk operations to ensure exceptional guest service and efficient daily arrivals, departures, and room assignments. Lead and motivate Front Desk Agents while maintaining adequate shift coverage and training associates on service standards. Resolve guest issues and service recovery situations by coordinating with Housekeeping, Engineering, and Food & Beverage departments. Monitor cash handling procedures, assist with daily reporting and audits, and respond promptly to guest questions and concerns. Maintain confidentiality of guest information and ensure personal appearance and uniform standards are met.
Required Qualifications
- Available to work a flexible schedule including mornings, evenings, weekends, and holidays
- Ability to stand, walk, and remain active for extended periods
- Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance
- Reliable attendance and punctuality required
Desired Qualifications
- Previous hotel front desk, guest services, or hospitality supervisory experience preferred
- Experience with hotel property management systems (PMS) preferred
- Strong leadership, communication, and conflict-resolution skills
- Excellent guest service and problem-solving abilities
- Ability to multitask and perform effectively in a fast-paced environment
- Professional, positive, and service-oriented attitude
- Basic computer proficiency and cash-handling experience
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