Front Office Supervisor

Supervise daily Front Office operations including reception and porters; deliver outstanding guest service from check-in to check-out; support recruitment, training, rostering, and team development; solve problems, manage escalations, and maintain service and safety standards; work collaboratively with departments across the hotel to ensure seamless operations; assist with reporting, budgeting, and process improvements. Requires experience in hospitality guest services (1+ year) with supervisory experience preferred; proficient in EFTPOS and Reservations/POS systems; strong communication and leadership capabilities; ability to stay calm under pressure and juggle multiple priorities; first aid certification and a second language are advantageous; valid NZ driver’s license or international equivalent preferred. This is a full-time, permanent in-person role at Hermitage Hotel in Aoraki Mount Cook, NZ, offering hourly pay of $28-$31, accommodation including power and Wi‐Fi, hotel discounts, and other benefits.