Front Office Supervisor

Greet guests and clients professionally, managing check-in and check-out procedures while verifying reservations and processing payments accurately. Handle phone and email communications, direct calls to appropriate departments, and respond to inquiries promptly. Monitor access to the premises, issue visitor badges, and ensure security protocols are followed while maintaining an organized front desk area. Manage room reservations, cancellations, and modifications in the LightSpeed, MGS, and Power of M systems, addressing guest requests and resolving complaints. Collaborate with housekeeping, maintenance, and management to ensure smooth operations, and report daily processes to leadership. Train team members on customer service strategies and interact with clients to maintain high satisfaction levels.