Front Office Supervisor
On-sitePlainfield, Indiana, United States
Plainfield, Indiana, United StatesOn-siteFull TimeMid LevelLarge
Full TimeMid LevelLarge
Job Summary
Supervise the front office/guest services team to ensure efficient guest services operations, train and coach staff, resolve guest issues quickly, build relationships with housekeeping and reservations, and oversee cash transactions in accordance with hotel policies to maintain high customer satisfaction and service quality.
Required Qualifications
- guest services supervision
- front desk operations
- customer service excellence
- team leadership
- training and coaching of front desk staff
- issue resolution with guests
- collaboration with housekeeping and reservations
- cash handling and bank reconciliation
- adherence to SOPs and quality standards
- hotel operations knowledge
- professional communication and courteous service
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