Front Office Supervisor
On-siteBrisbane, Queensland, Australia
Job Summary
Lead the front office team in delivering exceptional guest experiences by managing arrivals and departures, resolving complaints promptly, and ensuring daily tasks are executed accurately. Serve as a role model to motivate staff toward high service standards while overseeing operations to maintain seamless check-in and check-out processes. This rotating roster includes AM and PM shifts with flexibility for weekends. Prior supervisory experience and extensive hospitality background are required. Join Minor Hotels to support a global organization committed to fostering outstanding workplace culture and investing in employee growth.
Required Qualifications
- Demonstrated leadership and ability to motivate a team; prior supervisory experience is highly regarded
- Extensive background in hospitality, ideally within a hotel or resort setting, with understanding of guest service standards and operations
- Exceptional customer service skills and professional demeanor
- Strong time management and prioritization skills for timely completion of duties
- Impeccable professional presentation reflecting high standards
- Flexibility to work weekends and varying schedules as required by operations
- Experience overseeing check-in/check-out processes and guest arrivals/departures
- Ability to address and resolve guest complaints promptly and professionally
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