Front Office Supervisor
On-site · London, England, United Kingdom
Job Summary
Supervise daily front desk operations, including check-in/check-out, reservations, and guest inquiries. Ensure Front Desk is manned to serve guests; address guest complaints and VIP requests; coach and support front office staff; monitor guest satisfaction and escalate issues as needed; ensure accurate guest billing; manage shift briefings; maintain front office systems (PMS, POS); uphold luxury standards and effective inter-department coordination; respond to emergencies per hotel protocols; flexible schedule including evenings, weekends, and public holidays.
Required Qualifications
- Previous experience in front office operations or guest services in a luxury hotel environment
- Knowledge of hotel management systems (e.g., Opera PMS)
- Strong interpersonal, communication, and problem-solving skills
- Ability to supervise and motivate a team effectively
- Fluency in English; additional languages are advantageous
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