Front Office Supervisor (m/w/d)
On-siteKöln, North Rhine-Westphalia, Germany
Köln, North Rhine-Westphalia, GermanyOn-siteFull Time
Full Time
Job Summary
Manage VIP guest check-ins and check-outs, handle guest inquiries via phone and email, and support the development of hotel standards. Oversee administrative tasks across front and back office areas, including debtor preparation and accounting handovers, while driving guest satisfaction goals. Onboard new staff members and contribute to house design through flat-hierarchy decision-making. This role offers a direct path to leadership development within a family-owned hotel group known for its inclusive culture and green mobility initiatives.
Required Qualifications
- abgeschlossene Ausbildung in der Hotellerie oder ein Studium für Hotel- oder Tourismusmanagement
- mehrjährige Erfahrung am Front Office
- gute Deutschkenntnisse in Wort und Schrift (mindestens B2/C1)
Desired Qualifications
- Interesse an einer Weiterentwicklung zur Führungskraft
- gute Kommunikations- und Ausdrucksfähigkeit
- gastorientiertes Handeln
- lösungsorientierte Arbeitsweise sowie selbstständiges und verantwortungsbewusstes Arbeiten
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