Front Office Supervisor
On-siteArlington, Texas, United States
Job Summary
Oversee daily Front Office operations, leading the Front Desk and Guest Services teams to ensure smooth service delivery and uphold Loews standards. Mentor team members, design training programs, and coordinate room assignments with housekeeping to meet guest preferences. Monitor guest feedback, resolve concerns promptly, and conduct audits to maintain accurate financial records while analyzing performance metrics. Serve as the primary contact for internal and external inquiries, prepare reports for management, and handle emergencies to ensure safety. Work varying schedules to reflect business needs and attend mandatory training sessions.
Required Qualifications
- Minimum of two years guest service experience in hotel hospitality preferred
- Minimum one-year guest service leadership role preferred
- Experience with previous Property Management System, preferred
- Opera System
- Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred
- Ability to stand for long periods of time required
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